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ELSWORD » Guides » Restoration Policy
Elsword Restoration Policy
Item Restoration/Exchange Request
Items from the Item Mall
In-game Items
Mail Items

ELSWORD RESTORATION POLICY

This policy provides the details associated with the services we offer regarding any and all restoration, return, or exchange requests due to items that may have been lost due an accident.

Please keep in mind that we will not honor requests for restoration, return or exchange that exist beyond the parameters listed below.

ITEM RESTORATION/EXCHANGE REQUEST

If a player wishes to restore, return, or exchange an item, you must submit a ticket via the Game Support Ticket system via the Elsword Online website.

You will be allowed to have your items restored/exchanged 1 time per year, starting from the last requested restoration.

 (This service will be allowed 1 time per year, per account, not per category)

ITEMS FROM THE ITEM MALL

The Restoration Policy can be used 1 time per year, per account. A ticket must be submitted within 3 days of the incident.

WILL RESTORE WILL NOT RESTORE
  • If a player accidently gifted an item for the wrong Player or Character
  • If a player accidently bought the wrong item
  • If the item is already opened/used
  • If the item is applied immediately upon purchase

IN-GAME ITEMS

The Restoration Policy can be used 1 time per year, per account. A ticket must be submitted within 3 days of the incident.

Only the following in-games listed below may be restored.

Restorable Items Allowable Reasons
Apocalypse Type-Void Weapon Discarded, Pet Food, Resell
Elrianode Set Discarded, Pet Food, Resell
Amethystine Prophecy Set Discarded, Pet Food, Resell
Raid Weapon/Accessory Discarded, Pet Food, Resell
Tenebrous Set Discarded, Pet Food, Resell

MAIL ITEMS

The Restoration Policy can be used 1 time per year, per account. A ticket must be submitted within 3 days of the incident.

Mail items restoration will only be allowed for the following reasons:

 

 Reason: Sent to the wrong recipient

  • We will offer restoration only if the recipient hasn’t used the item.
  • When restoring, the mail that was sent to the wrong player will be deleted and the item will be returned to the sender.
WILL RESTORE WILL NOT RESTORE
  • ED, Rare Costumes/Accessory (Ice Burners)
  • Items and ED that cannot be retrieved because the recipient already opened the mail.
  • Items with a deletion or expiration date.
  • Items with sockets, seal counts, and enhancement stages.
  • If it’s not possible to check the objective data of the item in question.
  • Items lost due to account sharing will not be restored.
  • If the recipient deleted the mail without receiving the item.
DISCLAIMER:

Please be aware that although we wish to satisfy every restoration request, restoration of any kind is not guaranteed.

Restorations are offered as a courtesy, and all restoration requests are graded on a case-by-case basis.
Requests regarding circumstances and/or items that exist beyond the scope of what has been detailed above will not be considered for restoration.

The KOG Games Restoration Policy is offered at the sole discretion of the company. In all cases, the company has the final say as to the outcome of any restoration request.

As such, all pending cases will be managed based on the new, aforementioned Restoration Policy.