ELSWORD » User Abuse

POLICIES & AGREEMENTS

USER ABUSE AND PENALTIES

The Game Policies and its Penalties are subject to change without any prior notice. Any type of act or behavior deemed inappropriate by Kog Games will be dealt with accordingly.

Important Reminders regarding Violations and Penalties:

  1. All penalties listed below are arranged into standards dependent on the general nature of each offense, but are subject to any adjustment as deemed necessary by Kog Games’ sole discretion up to and including Permanent Ban.
  2. All violations are validated through the actual observation and investigation of the Game Masters. Kog Games has no obligation of presenting evidence related to any cases it has ruled upon.
  3. All penalties listed below can be issued on a per instance basis, resulting in an accumulation of 1st offense penalties or an automatic 3rd offense penalty, depending on the number of violations committed. The choice of recourse in such cases is entirely at the discretion of Kog Games.
  4. If a player who already incurred the maximum penalty stated commits the same offense, the succeeding penalty, including Permanent Ban, is at the GM’s discretion.
  5. If penalties incurred for a game is a permanent suspension, access to all games published by Kog Games will be permanently restricted.

CATEGORY
 OFFENSE
 DESCRIPTION
 1ST OFFENSE PENALTY
 2ND OFFENSE PENALTY
 3RD OFFENSE PENALTY
General Misconduct Player Harassment Rude behavior, obscene/sexual remarks, racism,
cursing, or aggressive, harassing behavior including
derogatory and/or hateful comments that are sexual,
racist, offensive to a specific gender, religion or creed,
flamebaiting and anything that can be considered as inflammatory		 1-day ban 3-day ban 7-day ban
Inappropriate Names Using an in-game name for a character, guild, pet or
anything visible to other players which are obscene,
sexual, racist, implied or otherwise offensive in nature
which the GMs deem derogatory		 1-day ban 7-day ban 14-day ban
Insult/abuse towards the Company or its GMs Any negative act, comment or criticism that is directed
towards the Company or its GMs which are not
constructive, or are derogatory, insulting and abusive
in nature		 Warning 1-day ban 3-day ban
Libel, Slander or False Rumors against the
Company or its GMs		 Any false information being disseminated that
damages the reputation of the Company or its GMs		 Warning 1-day ban 3-day ban
Account Sharing The act of sharing one’s account information to
another party regardless of intent or reason		 Warning Permanent Ban
Disrupting an In-game Event The act of intentionally disrupting an event hosted by
a GM		 Warning 1-day ban 3-day ban
Game Integrity Infringement Using Hacking Tools Using a third-party program, game client modification
or other illegal means to play the game in a manner
that is not intended by the developers and results to
an unfair advantage over other players
*Penalties may be lifted upon presenting sufficient evidence
of false claim		 7-day ban and In-game currency Wipe OR
Permanent Ban (GM’s discretion)		 30-day ban and In-game currency Wipe OR
Permanent Ban (GM’s discretion)		 Permanent ban
Botting Use of third-party software to perform automated
game operations that are not intended by the
developers		 Permanent Ban
Sound/Graphical Modification Alteration of game client files not necessarily
intended to cause an unfair advantage over other
players. This includes in-game elements that are not
originally part of the game’s design		 Warning (GM’s discretion)
Bug Exploitation Deliberate abuse of gameplay, character, interface,
item, quest, non-player character (NPC) bugs or
glitches; Dissemination of information regarding
known and acknowledged bugs/glitches for the intent
of exploitation		 7-day Ban and the deletion of the item(s) and/or
in-game currency obtained using said method OR
Permanent Ban (GM’s discretion)		 30-day Ban and the deletion of the item(s)
and/or in-game currency obtained using said
method OR Permanent Ban (GM’s discretion)		 Permanent Ban
Illegal Transactions Inappropriate Advertising Promoting third-party websites selling In-game
currency, items or accounts for Real Money		 3-Day Ban OR Permanent Ban (GM’s discretion) 7-Day Ban OR Permanent Ban (GM’s discretion) Permanent Ban
Advertising Illegal Methods Advertising, sharing and selling of third-party
programs, websites or hacking methods		 Permanent Ban
Illegal Trading Successful exchange of real money for in-game content
or services in any capacity		 30-day Ban and the deletion of the item(s)
and/or in-game currency involved in the
transaction OR Permanent Ban (GM’s discretion)		 Permanent Ban
Account/Item Theft Account Hacking Any unauthorized access to another player’s account
regardless of how the account information was
obtained		 Permanent Ban
Scamming Obtaining in-game items and/or currency by means of
trickery, deception or false advertising		 7-day Ban and the deletion of the item(s) and/or
in-game currency obtained using said method OR
Permanent Ban (GM’s discretion)		 14-day Ban and the deletion of the item(s)
and/or in-game currency obtained using said
method OR Permanent Ban (GM’s discretion)		 Permanent Ban
General Fraud Impersonating GM or Company Staff Player introducing themselves as a member of the GM
team or the company’s staff		 Warning OR Permanent Ban (GM’s discretion)
Claiming relation to a GM or Company Staff Player claiming they personally know a member of the
GM team or the company’s staff		 Warning OR Permanent Ban (GM’s discretion)
Impersonating another user/player/person Player claiming the identity of another existing player 7-day Ban 14-day Ban 30-day Ban OR Permanent Ban (GM’s discretion)
Deceiving a GM or Company Staff Warning Permanent Ban
Perjury Reporting of false incidents and/or framing another
player in the process		 Warning 7-day Ban 14-day ban and any further reports will be
discarded OR Permanent Ban (GM’s discretion)
Chargeback Chargeback Unauthorized chargeback is a reversal, withdrawal or a
return of funds to a customer which is influentially
initiated by the user or by the issuing bank		 Permanent Ban in the game and in the Payment
Gateway wherein the unauthorized chargeback
was filed