User Abuse - ELSWORD

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POLICIES & AGREEMENTS

PRIVACY POLICY
TERMS OF USE
USER ABUSE

USER ABUSE AND PENALTIES

The Game Policies and its Penalties are subject to change without any prior notice. Any type of act or behavior deemed inappropriate by Kog Games will be dealt with accordingly.

Important Reminders regarding Violations and Penalties:

All penalties listed below are arranged into standards dependent on the general nature of each offense, but are subject to any adjustment as deemed necessary by Kog Games’ sole discretion up to and including Permanent Ban.
All violations are validated through the actual observation and investigation of the Game Masters. Kog Games has no obligation of presenting evidence related to any cases it has ruled upon.
All penalties listed below can be issued on a per instance basis, resulting in an accumulation of 1st offense penalties or an automatic 3rd offense penalty, depending on the number of violations committed. The choice of recourse in such cases is entirely at the discretion of Kog Games.
If a player who already incurred the maximum penalty stated commits the same offense, the succeeding penalty, including Permanent Ban, is at the GM’s discretion.
If penalties incurred for a game is a permanent suspension, access to all games published by Kog Games will be permanently restricted.

CATEGORY	OFFENSE	DESCRIPTION	1ST OFFENSE PENALTY	2ND OFFENSE PENALTY	3RD OFFENSE PENALTY
General Misconduct	Player Harassment	Rude behavior, obscene/sexual remarks, racism, cursing, or aggressive, harassing behavior including derogatory and/or hateful comments that are sexual, racist, offensive to a specific gender, religion or creed, flamebaiting and anything that can be considered as inflammatory	1-day ban	3-day ban	7-day ban
	Inappropriate Names	Using an in-game name for a character, guild, pet or anything visible to other players which are obscene, sexual, racist, implied or otherwise offensive in nature which the GMs deem derogatory	1-day ban	7-day ban	14-day ban
	Insult/abuse towards the Company or its GMs	Any negative act, comment or criticism that is directed towards the Company or its GMs which are not constructive, or are derogatory, insulting and abusive in nature	Warning	1-day ban	3-day ban
	Libel, Slander or False Rumors against the Company or its GMs	Any false information being disseminated that damages the reputation of the Company or its GMs	Warning	1-day ban	3-day ban
	Account Sharing	The act of sharing one’s account information to another party regardless of intent or reason	Warning	Permanent Ban
	Disrupting an In-game Event	The act of intentionally disrupting an event hosted by a GM	Warning	1-day ban	3-day ban
Game Integrity Infringement	Using Hacking Tools	Using a third-party program, game client modification or other illegal means to play the game in a manner that is not intended by the developers and results to an unfair advantage over other players *Penalties may be lifted upon presenting sufficient evidence of false claim	7-day ban and In-game currency Wipe OR Permanent Ban (GM’s discretion)	30-day ban and In-game currency Wipe OR Permanent Ban (GM’s discretion)	Permanent ban
	Botting	Use of third-party software to perform automated game operations that are not intended by the developers	Permanent Ban
	Sound/Graphical Modification	Alteration of game client files not necessarily intended to cause an unfair advantage over other players. This includes in-game elements that are not originally part of the game’s design	Warning (GM’s discretion)
	Bug Exploitation	Deliberate abuse of gameplay, character, interface, item, quest, non-player character (NPC) bugs or glitches; Dissemination of information regarding known and acknowledged bugs/glitches for the intent of exploitation	7-day Ban and the deletion of the item(s) and/or in-game currency obtained using said method OR Permanent Ban (GM’s discretion)	30-day Ban and the deletion of the item(s) and/or in-game currency obtained using said method OR Permanent Ban (GM’s discretion)	Permanent Ban
Illegal Transactions	Inappropriate Advertising	Promoting third-party websites selling In-game currency, items or accounts for Real Money	3-Day Ban OR Permanent Ban (GM’s discretion)	7-Day Ban OR Permanent Ban (GM’s discretion)	Permanent Ban
	Advertising Illegal Methods	Advertising, sharing and selling of third-party programs, websites or hacking methods	Permanent Ban
	Illegal Trading	Successful exchange of real money for in-game content or services in any capacity	30-day Ban and the deletion of the item(s) and/or in-game currency involved in the transaction OR Permanent Ban (GM’s discretion)	Permanent Ban
Account/Item Theft	Account Hacking	Any unauthorized access to another player’s account regardless of how the account information was obtained	Permanent Ban
Account/Item Theft	Scamming	Obtaining in-game items and/or currency by means of trickery, deception or false advertising	7-day Ban and the deletion of the item(s) and/or in-game currency obtained using said method OR Permanent Ban (GM’s discretion)	14-day Ban and the deletion of the item(s) and/or in-game currency obtained using said method OR Permanent Ban (GM’s discretion)	Permanent Ban
General Fraud	Impersonating GM or Company Staff	Player introducing themselves as a member of the GM team or the company’s staff	Warning OR Permanent Ban (GM’s discretion)
	Claiming relation to a GM or Company Staff	Player claiming they personally know a member of the GM team or the company’s staff	Warning OR Permanent Ban (GM’s discretion)
	Impersonating another user/player/person	Player claiming the identity of another existing player	7-day Ban	14-day Ban	30-day Ban OR Permanent Ban (GM’s discretion)
	Deceiving a GM or Company Staff		Warning	Permanent Ban
	Perjury	Reporting of false incidents and/or framing another player in the process	Warning	7-day Ban	14-day ban and any further reports will be discarded OR Permanent Ban (GM’s discretion)
Chargeback	Chargeback	Unauthorized chargeback is a reversal, withdrawal or a return of funds to a customer which is influentially initiated by the user or by the issuing bank	Permanent Ban in the game and in the Payment Gateway wherein the unauthorized chargeback was filed