CATEGORY
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OFFENSE
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DESCRIPTION
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1ST OFFENSE PENALTY
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2ND OFFENSE PENALTY
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3RD OFFENSE PENALTY
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General Misconduct |
Player Harassment |
Rude behavior, obscene/sexual remarks, racism,
cursing, or aggressive, harassing behavior including
derogatory and/or hateful comments that are sexual,
racist, offensive to a specific gender, religion or creed,
flamebaiting and anything that can be considered as inflammatory |
1-day ban |
3-day ban |
7-day ban |
Inappropriate Names |
Using an in-game name for a character, guild, pet or
anything visible to other players which are obscene,
sexual, racist, implied or otherwise offensive in nature
which the GMs deem derogatory |
1-day ban |
7-day ban |
14-day ban |
Insult/abuse towards the Company or its GMs |
Any negative act, comment or criticism that is directed
towards the Company or its GMs which are not
constructive, or are derogatory, insulting and abusive
in nature |
Warning |
1-day ban |
3-day ban |
Libel, Slander or False Rumors against the
Company or its GMs |
Any false information being disseminated that
damages the reputation of the Company or its GMs |
Warning |
1-day ban |
3-day ban |
Account Sharing |
The act of sharing one’s account information to
another party regardless of intent or reason |
Warning |
Permanent Ban |
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Disrupting an In-game Event |
The act of intentionally disrupting an event hosted by
a GM |
Warning |
1-day ban |
3-day ban |
Game Integrity Infringement |
Using Hacking Tools |
Using a third-party program, game client modification
or other illegal means to play the game in a manner
that is not intended by the developers and results to
an unfair advantage over other players
*Penalties may be lifted upon presenting sufficient evidence
of false claim |
7-day ban and In-game currency Wipe OR
Permanent Ban (GM’s discretion) |
30-day ban and In-game currency Wipe OR
Permanent Ban (GM’s discretion) |
Permanent ban |
Botting |
Use of third-party software to perform automated
game operations that are not intended by the
developers |
Permanent Ban |
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Sound/Graphical Modification |
Alteration of game client files not necessarily
intended to cause an unfair advantage over other
players. This includes in-game elements that are not
originally part of the game’s design |
Warning (GM’s discretion) |
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Bug Exploitation |
Deliberate abuse of gameplay, character, interface,
item, quest, non-player character (NPC) bugs or
glitches; Dissemination of information regarding
known and acknowledged bugs/glitches for the intent
of exploitation |
7-day Ban and the deletion of the item(s) and/or
in-game currency obtained using said method OR
Permanent Ban (GM’s discretion) |
30-day Ban and the deletion of the item(s)
and/or in-game currency obtained using said
method OR Permanent Ban (GM’s discretion) |
Permanent Ban |
Illegal Transactions |
Inappropriate Advertising |
Promoting third-party websites selling In-game
currency, items or accounts for Real Money |
3-Day Ban OR Permanent Ban (GM’s discretion) |
7-Day Ban OR Permanent Ban (GM’s discretion) |
Permanent Ban |
Advertising Illegal Methods |
Advertising, sharing and selling of third-party
programs, websites or hacking methods |
Permanent Ban |
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Illegal Trading |
Successful exchange of real money for in-game content
or services in any capacity |
30-day Ban and the deletion of the item(s)
and/or in-game currency involved in the
transaction OR Permanent Ban (GM’s discretion) |
Permanent Ban |
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Account/Item Theft |
Account Hacking |
Any unauthorized access to another player’s account
regardless of how the account information was
obtained |
Permanent Ban |
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Scamming |
Obtaining in-game items and/or currency by means of
trickery, deception or false advertising |
7-day Ban and the deletion of the item(s) and/or
in-game currency obtained using said method OR
Permanent Ban (GM’s discretion) |
14-day Ban and the deletion of the item(s)
and/or in-game currency obtained using said
method OR Permanent Ban (GM’s discretion) |
Permanent Ban |
General Fraud |
Impersonating GM or Company Staff |
Player introducing themselves as a member of the GM
team or the company’s staff |
Warning OR Permanent Ban (GM’s discretion) |
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Claiming relation to a GM or Company Staff |
Player claiming they personally know a member of the
GM team or the company’s staff |
Warning OR Permanent Ban (GM’s discretion) |
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Impersonating another user/player/person |
Player claiming the identity of another existing player |
7-day Ban |
14-day Ban |
30-day Ban OR Permanent Ban (GM’s discretion) |
Deceiving a GM or Company Staff |
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Warning |
Permanent Ban |
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Perjury |
Reporting of false incidents and/or framing another
player in the process |
Warning |
7-day Ban |
14-day ban and any further reports will be
discarded OR Permanent Ban (GM’s discretion) |
Chargeback |
Chargeback |
Unauthorized chargeback is a reversal, withdrawal or a
return of funds to a customer which is influentially
initiated by the user or by the issuing bank |
Permanent Ban in the game and in the Payment
Gateway wherein the unauthorized chargeback
was filed |
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