CATEGORY
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OFFENSE
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DESCRIPTION
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1ST OFFENSE PENALTY
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2ND OFFENSE PENALTY
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3RD OFFENSE PENALTY
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General Misconduct |
Player Harassment
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Rude behavior, obscene/sexual remarks, racism,
cursing, or aggressive, harassing behavior including
derogatory and/or hateful comments that are sexual,
racist, offensive to a specific gender, religion or creed,
flamebaiting and anything that can be considered as inflammatory
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1-day ban
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3-day ban
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7-day ban
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Inappropriate Names
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Using an in-game name for a character, guild, pet or
anything visible to other players which are obscene,
sexual, racist, implied or otherwise offensive in nature
which the GMs deem derogatory
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1-day ban
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7-day ban
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14-day ban
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Insult/abuse towards the Company or its GMs
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Any negative act, comment or criticism that is directed
towards the Company or its GMs which are not
constructive, or are derogatory, insulting and abusive
in nature
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Warning
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1-day ban
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3-day ban
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Libel, Slander or False Rumors against the
Company or its GMs
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Any false information being disseminated that
damages the reputation of the Company or its GMs
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Warning
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1-day ban
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3-day ban
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Account Sharing
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The act of sharing one’s account information to
another party regardless of intent or reason
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Warning
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Permanent Ban
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Disrupting an In-game Event
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The act of intentionally disrupting an event hosted by
a GM
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Warning
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1-day ban
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3-day ban
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Game Integrity Infringement |
Using Hacking Tools
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Using a third-party program, game client modification
or other illegal means to play the game in a manner
that is not intended by the developers and results to
an unfair advantage over other players
*Penalties may be lifted upon presenting sufficient evidence
of false claim
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7-day ban and In-game currency Wipe OR
Permanent Ban (GM’s discretion)
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30-day ban and In-game currency Wipe OR
Permanent Ban (GM’s discretion)
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Permanent ban
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Botting
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Use of third-party software to perform automated
game operations that are not intended by the
developers
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Permanent Ban
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Sound/Graphical Modification
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Alteration of game client files not necessarily
intended to cause an unfair advantage over other
players. This includes in-game elements that are not
originally part of the game’s design
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Warning (GM’s discretion)
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Bug Exploitation
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Deliberate abuse of gameplay, character, interface,
item, quest, non-player character (NPC) bugs or
glitches; Dissemination of information regarding
known and acknowledged bugs/glitches for the intent
of exploitation
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7-day Ban and the deletion of the item(s) and/or
in-game currency obtained using said method OR
Permanent Ban (GM’s discretion)
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30-day Ban and the deletion of the item(s)
and/or in-game currency obtained using said
method OR Permanent Ban (GM’s discretion)
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Permanent Ban
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Illegal Transactions |
Inappropriate Advertising
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Promoting third-party websites selling In-game
currency, items or accounts for Real Money
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3-Day Ban OR Permanent Ban (GM’s discretion)
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7-Day Ban OR Permanent Ban (GM’s discretion)
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Permanent Ban
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Advertising Illegal Methods
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Advertising, sharing and selling of third-party
programs, websites or hacking methods
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Permanent Ban
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Illegal Trading
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Successful exchange of real money for in-game content
or services in any capacity
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30-day Ban and the deletion of the item(s)
and/or in-game currency involved in the
transaction OR Permanent Ban (GM’s discretion)
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Permanent Ban
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Account/Item Theft |
Account Hacking
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Any unauthorized access to another player’s account
regardless of how the account information was
obtained
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Permanent Ban
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Scamming
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Obtaining in-game items and/or currency by means of
trickery, deception or false advertising
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7-day Ban and the deletion of the item(s) and/or
in-game currency obtained using said method OR
Permanent Ban (GM’s discretion)
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14-day Ban and the deletion of the item(s)
and/or in-game currency obtained using said
method OR Permanent Ban (GM’s discretion)
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Permanent Ban
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General Fraud |
Impersonating GM or Company Staff
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Player introducing themselves as a member of the GM
team or the company’s staff
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Warning OR Permanent Ban (GM’s discretion)
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Claiming relation to a GM or Company Staff
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Player claiming they personally know a member of the
GM team or the company’s staff
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Warning OR Permanent Ban (GM’s discretion)
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Impersonating another user/player/person
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Player claiming the identity of another existing player
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7-day Ban
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14-day Ban
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30-day Ban OR Permanent Ban (GM’s discretion)
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Deceiving a GM or Company Staff
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Warning
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Permanent Ban
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Perjury
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Reporting of false incidents and/or framing another
player in the process
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Warning
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7-day Ban
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14-day ban and any further reports will be
discarded OR Permanent Ban (GM’s discretion)
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Chargeback |
Chargeback
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Unauthorized chargeback is a reversal, withdrawal or a
return of funds to a customer which is influentially
initiated by the user or by the issuing bank
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Permanent Ban in the game and in the Payment
Gateway wherein the unauthorized chargeback
was filed
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