Change your password right away.
This may not undo the damage, but it will help prevent the hackers from accessing your account in the future. To change your password, click here then choose “Edit Profile”.
Check for changes in your account details.
Inspect the details of your account – if anything has changed since your last login, it’s a clue that someone else has accessed your account without your permission. Click here then select “Transaction History”.
Submit a ticket to Customer Support.
In case you are unable to log on to your account even after password change attempts, or your account has lost K-Ching, ED, or items, please send a ticket to Customer Support and we will do what we can to help you resolve the issue. In this case, we ask for your patience, as an investigation into your account may take some time.
Do a scan with your anti-virus software.
If you installed anti-virus software, you can scan your computer to see if you’ve been infected with a Trojan virus. Your anti-virus software can detect and possibly fix the issue. Your best defense here is to have anti-virus software on your PC.