At this time we have resolved the issue regarding players not receiving their Ice Burner reward from the Elsword’s 1,000th Day Giveaway event. Eligible players have been reissued a new coupon code for this reward.
In order to properly receive your reward, you will need to redeem the supplied coupon code from your
My Account > Transaction History > Coupon History and redeem it in-game via the Item Mall.
Please visit the Redeeming Coupons guide here for more detailed instructions:
Thank you for your patience and once again we apologize for the inconvenience.
Happy Ice Burning!