GAME POLICIES: USER ABUSE AND PENALTIES


 

CATEGORY OFFENSE DESCRIPTION 1ST OFFENSE PENALTY 2ND OFFENSE PENALTY 3RD OFFENSE PENALTY
General Misconduct Player Harassment Rude behavior, looting, kill stealing, obscene/sexual remarks, racism, cursing or aggressive, harassing behavior including derogatory and/or hateful comments that are sexual, racist, religious or related to gender or creed 1-day ban 3-day ban 7-day ban
Inappropriate character name Having a name which is obscene, sexual, racist in nature or any name which the GMs see as aggressive to players 1-day ban/Forced to change the character name by GM 7-day ban/Forced to change the character name by GM 14-day ban/Forced to change the character name by GM
Insult/abuse GM or Company Any act or comment that is directed to the GM or the Company which are insulting and abusive Warning 3-day ban 7-day ban
Spread Slander or Rumors against GM or Company Any false information being disseminated against the GM or the Company Permanent Ban
Account Sharing An act of letting other people use your account Warning Permanent Ban
Disrupting an In-game Event Any form or act that a player does to disrupt an in-game event Warning & disqualification from joining the event. 3-day ban 7-day ban
Game Integrity Infringement Using Hacking Tools Using a third-party program, game client modification or using other illegal means to play the game in a manner that is not intended by the creators 7-day ban with ED Wipe or Permanent Ban (At GM discretion) 30-day ban with ED Wipe or Permanent Ban (At GM discretion) Permanent ban
Sharing and selling of hacking programs or methods Permanent Ban
Botting Using a macro, third-party program, or physical method to play the game in a repetitive manner. (Applies to all characters of any Level) Permanent Ban
Bug abuse/exploits Deliberate abuse of in-game bugs such as gameplay, character, interface, item, quest, non-player character (NPC) bugs Item Wipe and 7-day ban or Permanent Ban(At GM discretion) Item Wipe and 30-day ban or Permanent Ban(At GM discretion) Permanent Ban
Inappropriate Advertising Advertising hacks and hacking websites Permanent Ban
Promoting other websites or promotions 3-Day Ban 7-Day Ban Permanent Ban
Illegal Trading or Cash Transactions Item, Game money, Account trade with Real Cash Includes the following: Direct selling and buying of Real Cash for in-game money, Trading of Real Cash for in-game items, Promoting 3rd party websites selling Real Cash, In-game money, In-game Items or Accounts (NOTE: This is already in full effect as of July 13, 2011) 30-day Ban & the item or in-game money gained from the act removed from the inventory of the account OR Permanent Ban (At GM discretion) Permanent Ban
Account trade with game money Permanent Ban
Purchase of K-Ching/Game Money from unauthorized websites other than KOG Games Buying or purchasing of K-Ching /Game Money from 3rd party websites not authorized by KOG Games Permanent Ban
Account/Item Theft Account Hacking Any unauthorized access to another player’s account, by illegal means or not Permanent Ban
In-game item/cash theft 7-day Ban & the item or in-game money gained from the act removed from the inventory of the account or Permanent Ban (At GM discretion) 14-day Ban & the item or in-game money gained from the act removed from the inventory of the account or Permanent Ban (At GM discretion) Permanent Ban
General Fraud Impersonating GM or Company Staff Permanent Ban
Impersonating another user/player/person 7-day Ban 14-day Ban 14-day Ban
Claiming relation to a GM or a KOG Games employee Permanent Ban
Attempting to deceive a Game Master Warning Permanent Ban
Attempting to deceive a KOG Games employee Warning Permanent Ban
Perjury Reporting false incidents 7-day ban 14-day ban/Any further reports will not be entertained
Chargeback Reversal or withdrawal of any billing transaction successfully made in the game. Unauthorized chargeback is a reversal, withdrawal or a return of funds to a customer which is influentially initiated by the user or by the issuing bank. Permanent Ban in the game and in the Payment Gateway wherein the unauthorized chargeback was filed.
Forum Misconduct Disrupting the Forum Community. Any form or act that a player does to disrupt the forum community. Warning 1-day ban 7-day ban

 

The Game Policies and the Penalties are subject to change without any prior notice. Any type of act or behavior deemed inappropriate by KOG Games will be dealt with accordingly.

 

Important Reminders regarding Violations and Penalties:

  1. All penalties listed above are arranged into standards dependent on the general nature of each offense, but are subject to any adjustment as deemed necessary by KOG Games’ sole discretion.
  2. All violations are validated through the actual observation and investigation of the Elsword Game Masters. KOG Games has no obligation of presenting evidence related to any cases it has ruled upon.
  3. All penalties listed above can be issued on a per instance basis, resulting in an accumulation of 1st offense penalties or an automatic 3rd offense penalty, depending on the number of violations committed. The choice of recourse in such cases is entirely at the discretion of KOG Games.
  4. If penalties incurred for Elsword is a permanent suspension, access to all games published by KOG Games will be permanently restricted.